Analysis of communication skills a self assessment

Comment You need to keep working on your communication skills. You are not expressing yourself clearly, and you may not be receiving messages correctly either. The good news is that, by paying attention to communication, you can be much more effective at work, and enjoy much better working relationships!

Factor analysis revealed the presence of three components with eigen values over 1, explaining These three components were groupings of questions based on common themes.

Upon inspecting the scree plot obtained during initial analysis of the factors, a break was observed between factors two and three; thus it was decided to retain only the first two factors for investigation.

The two retained factors accounted for a total of We defined these factors as items related to "Interpersonal Relations" and items related to "Conveying Medical Information.

Items loading strongly on component one interpersonal relations include Item 1 being truthful, telling the patient everything, etc. Greeting them warmly; calling them by the name they prefer; being friendly, never crabby or rude 0.

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Showing interest in them as a person; not acting bored or ignoring what they have to say 0. Telling them everything; being truthful, upfront and frank; not keeping things from them that they should know 0.

Using words they can understand when explaining their problems and treatment; explaining any technical medical terms in plain language 0. How would you rate your level of professionalism? Explaining what they need to know about their problems, how and why they occurred, and what to expect next 0.

Discussing options with them; asking their opinion; offering choices and letting them help decide what to do; asking what they think before telling them what to do 0. Warning them during the physical exam about what you are going to do and why; telling them what you find 0.

Encouraging them to ask questions; answering them clearly; never avoiding their questions or lecturing them 0.

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Only loadings above 0. There was overlap on two items, Item 10 using words the patient can understand and Item 11 overall level of professionalism. Of particular note is the overlap between the two components on Item 11 overall level. Additional data should be collected to further examine this overlap.

Item 10 loads in both component 1 interpersonal relations and component 2 conveying medical information indicating that clarity in speaking is important in interpersonal relations and conveying medical information. However, it loads stronger in component 1 0. Component 1 Interpersonal Relations showed an internal consistency reliability of 0.

The Kruskal-Wallis K Independent Samples test resulted in no significant differences between groups in each of the demographic and educational variables.

The lack of significant differences shows that the total score of professionalism is not influenced in a significant way by membership in any one of these groups. The gamma tests showed significant associations between some of the self-rating items and some of the educational and demographic characteristics.

Males, compared with females, rated themselves significantly more positively on Item 1 telling your patient everything, etc.

There were two statistically significant differences between graduates of U. International graduates, compared with U. On the other hand, U. Finally, residents in surgical specialties, compared with non-surgical specialties, rated themselves significantly more positively on Item 7 discussing options with patients, etc.

Discussion The main utility of our educational exercise the professionalism presentation was to raise resident awareness regarding issues of doctor-patient communication and to expose them to a tool which has been used to survey patients about their perceptions of their doctors.

Our psychometric analysis of the adaptation of the ABIM patient satisfaction survey for resident self-assessment shows highly acceptable levels of internal consistency reliability. In addition, factor analysis shows us the beginning development of two distinct components of professionalism "interpersonal relations" and "conveying medical information".

Background

These two components allow for the potential creation of separate sub-scales of professionalism. Of particular interest is the overlap on the two components of overall level of professionalism.Effective communication skills and professionalism are critical for physicians in order to provide optimum care and achieve better health outcomes.

The aims of this study were to evaluate residents' self-assessment of their communication skills and professionalism in dealing with patients, and to evaluate the psychometric properties of a self-assessment questionnaire. Communication Self Assessment Home Page»Business and Management Communications Self-Assessment In: Business and Management Communications Self-Assessment Communication style can be summed up as, the way one is perceived by others vs.

how one perceives themselves and the way one interacts with others. IABC Communication Skills Assessment Tool by Rich Young Assessing your skills is key for your development in Communication.

The Skills Assessment Being self-directed by taking needed action before being asked or required, seizing opportunities or doing significantly more than. Communication is one of the most important skills that you need to succeed in the workplace. If you want to be an expert communicator, you need to be effective at all points in the communication process – from "sender" through to "receiver" – and you must be comfortable with the different channels of communication – face to face, online.

Interpersonal skills are fundamental to successful relationships at home, at school, at work and socially. This interpersonal skills self-assessment questionnaire will help you to understand how well developed your interpersonal skills are and identify areas that you can practice and improve.

Communication Skills – Self Assessment Inventory Communication Skills – Self Assessment Statements Please tick the box under the score which you feel best describes you 76 You seem to have good communication skills 51 – There is a good foundation there 26 – You have a lot of work to do to develop your communication.